Total Quality Management (TQM) is the traditional comprehensive management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, services, and the culture in which they operate.

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     Total quality management as a management system is consumer focused, goal orientated, and uses strategy, data, and effective communications to integrate the quality ideal into the customs and activities of the organization. JhodiGroup integrates strategies and concepts of Total Quality Management and Quality Management Systems, the successor to TQM. Here are the 8 principles of Total Quality Management:

 

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The 8 Primary Principles of effective Total Quality Management:

 

1. Customer-focused

2. Total employee involvement

3. Process-centered

4. Integrated system

5. Strategic and systematic approach

6. Continual improvement

7. Fact-based decision making

8. Communications

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http://asq.org/learn-about-quality/total-quality-management/overview/overview.htm

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 QUALITY MANAGEMENT SYSTEMS (QMS)

 

A Quality Management System is a structuralized system that documents formidable processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS assists in coordinating and directing an organization’s activities to meet consumer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. ISO 9001:2015 serves as the international standard specifying requirements for quality management systems and is the most prominent approach to

quality management systems.

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